Find out what others are asking!
General account information
1) Click on the Preferences menu located in the upper right hand of your account
2) Click Edit My Profile
3) Make your desired updates
4) Click Save
*Updates to your profile will automatically update your shared contact information.
1) Click on the Preferences menu located in the upper right hand of your account
2) Click Change Security Settings
3) Enter password information. The password requirements are found to the right of the fields.
4) Click Update
1) Click on the Preferences menu located in the upper right hand of your account
2) Click Change Security Settings
3) In the Session Timeout section, you can adjust the idle time to your preference. To set idle time to unlimited, enter '999' minutes.
4) Click Update
1) Click on the Preferences menu in the upper right hand of your account
2) From the Email section, select Name and Signature from the menu
3) Fill in the desired information
4) Click Save
1) Click on the Preferences menu located in the upper right hand of your account
2) Click Change Security Settings
3) Using the dropdown menu select your Secret Question.
4) Enter your Secret Answer in text field.
4) Click Update
Please click herefor more information on upgrading your account
A Support Contract number is your Oxford Networks account number. When calling 1-800-520-9911 for Customer Care, you may be required to enter your Account number.
|
ONmail Home Free Web-based email, calendaring, contacts,5G of storage for consumers and new and growing businesses. Each account includes 5 addresses with domain name support (jane@company.com). |
Business Class A rich collaboration solution with Outlook™ integration, mobile support, 10GB of storage per user. Unlimited users for only $1.99 per user, per month. |
| Features Included | Home | Business Class |
| Business class email | Yes | Yes |
| Combined Email and File Storage (per user) | 5GB | 10GB |
| Anti-spam and anti-virus | Yes | Yes |
| Email at your domain | Yes | Yes |
| Email Forwarding | No | Yes |
| Shared Contacts | No | Yes |
| Shared Calendar | No | Yes |
| Shared Files | No | Yes |
| Tasks List | Yes | Yes |
| Enterprise Manager | Yes | Yes |
| Integrated 3rd Party Services | Yes | Yes |
| Instant Messaging | No | Yes |
| SecureSend | No | Yes |
| Support | Live & Email Help | Live & Email Support |
| POP3, IMAP, SMTP | Yes | Yes |
| Outlook Sync (with Outlook Direct Connect) | No | Yes |
| ONmail Lite (fast email & contacts for dial-up) | Yes | Yes |
| # of users supported | 1-20 | Unlimited |
| Private Label Option | No | Yes |
| Audit/Archive Option | No | Yes (add. fee applies) |
| Price | Free | $1.99 per user per month |
Frequently asked questions regarding enterprise manager
Frequently asked questions regarding the Divisions in Enterprise Manager.
You can set the password requirements in each Division, or in the top Division, and apply the rules to all users.
1) Go to View Divisions through the Enterprise icon.
2) Click the Modify button next to the Division you wish to edit, or select the top division to apply the settings to all users.
3) Under Security Settings, you can configure the Password Expiration by clicking Modify. You may set the frequency of days that users are required to update their password, or never require a password update. You may apply this to one division or all sub-divisions. Click Save Settings to apply.
4) Under Security Settings, you can configure the Session timeout frequency (in minutes, up to 999 minutes) and whether or not users can choose this themselves ("Users can not change this setting" to restrict). You may apply this to one division or all sub-divisions. Click Save Settings to apply.
Yes. You can apply Password and Session timeout requirements in a division, or apply it to all divisions. You may also configure auto-aliasing and the default email plan for all users in a division and sub-division.
Features can also be included or excluded by division. If you click on a division to modify, you can assign managers and set a profile for a division.
There can only be one Enterprise Manager in the top-level division. Sub-divisions may have multiple managers, and their abilities may be restricted if needed.
The following features are available to top-level Enterprise Managers only:
Divisions are an organizational tool available to the Enterprise Manager. If you would like to set up your company, divided into locations (for example, "East Coast" and "West Coast"), this is the ideal place to indicate your users in a hierarchy, and assign apprpriate controls to Division managers, and users belonging to that division.
Division managers have the ability to manage users in their division or sub-divisions beneath them. They must be assigned as a manager in the Modify screen of a division, by their Enterprise manage who may restrict certain management abilities.
Frequently asked questions about our Email Audit and Archiving feature.
Email Auditing can be enabled on a user-by-user basis, or for all users in an enterprise. Email Auditing is only available with the ONmail Business service plan.
Audit enabling and settings can be configured in the Preferences menu, and Email Audit Settings.
Enterprise Managers can decide if they wish to announce to users that they are being audited.
1) In Preferences and Email Audit Settings, enable the feature.
2) Choose to either Audit all users, or mark only those that should be audited.
3) Check the Notify box for those that should be aware of auditing on their account, or you may Notify all users.
4) Click Save.
1) To Audit all users in an enterprise, go to Preferences and Email Audit Settings.
2) Select Enabled.
3) Check the box that says Audit all users, and if appropriate, Notify all users that their accounts will be audited.
4) Click Save.
Frequently asked questions about Enterprise Contacts.
Yes. You can export your enterprise contacts.
1) Go to the Contacts application. Click the Actions button in the tool bar. Drop down to Import/Export Contacts..
2) In the Export section of this page, check the Enterprise box and check a format (.csv or vCard)
3) Click Export.
All users will automatically be added to your Enterprise Contacts upon creation. To add a user to the Enterprise Contacts manually, follow these instructions:
1) Click on the Contacts icon.
2) Under the Currently Viewing drop-down menu, select Enterprise.
3) Click on New Contact and continue completing the entry.
4) Click Save.
If all users have the Shared Contacts feature, they will automatically have access to all users in the Enterprise Contacts list. Follow these instructions to manually share your Enterprise Contacts:
1.) Go to the Preferences menu and select Share Enterprise Contacts.
2.) Click on Edit Sharing for All Contacts while viewing the Sharing Settings.
3.) Add or remove users and/or groups that should have sharing abilities and assign their access to Read-Only, Modify, or Full Access.
4.) Click Update to apply the changes.
User Defined Fields can be added to all users for multiple purposes. You may include a user's employee number, office location, or any other pertinent information to identify someone.
To Add User Defined Fields:
1) In Preferences, select Add Fields to User Profiles.
2) Create a Label and a Field Type (Check or Text Box).
3) Click Add.
4) You can also edit user defined fields in the Preferences menu in Edit User Defined Fields.
Enterprise Managers and any division managers may create and modify Enterprise Contacts. However, the Enterprise Manager can restrict division managers from managing enterprise contacts in the Modify screen of a division.
Frequently asked questions about the features available and how to customize your enterprise.
Yes. In the Enterprise Preferences, you can set the default plan profile for each new user created.
1) Go to Preferences and select Account Defaults.
2) Under Application Access, Add or Remove the features included in your default plan.
3) Click Save.
To use the Enterprise Wizard we recommend a minimum screen resolution of 1024 X 768. To verify this setting:
To change your screen resolution (size) in PC Windows XP
Step 1: Click on Start
Step 2: Click on Control Panel
Step 3: Double click on Display
Step 4: Click on Settings Tab
Step 5: Increase Screen Resolution to 1024 X 768
Step 6: Click Apply
Step 7: Click Save
To change your screen resolution (size) in Mac OS X
Step 1. Click the Apple button
Step 2. Select System Preferences
Step 3. Select the Displays icon
Step 4. In the list of Resolutions: select 1024 x 768 (or higher).
All of the following utilities and settings are available in the Preferences menu, in the Enterprise section.
Many of the settings available in the Enterprise Preferences can be modified by only the Enterprise Manager. The following settings can be modified by the user, or restricted from changing by the Enterprise Manager:
Frequently asked questions about the Mailing List feature in Enterprise Manager.
1.) Log into enterprise as the Top-level enterprise manager
2.) Click Preferences
3.) in the Enterprise section, click Mailing Lists
4.) Click Create New Mailing List
5.) Add information accordingly
Currently the number of user that can be added onto a single mailing list is limited to two thousand users.
A list of e-mail addresses identified by a single name, such as mail-list@Oxfordnetworks.net. When an e-mail message is sent to the mailing list name, it is automatically forwarded to all the addresses in the list.
When an email address needs to be delivered to more than one user, you need to create a mailing list. For example, if sales@oxfordnetworks.net gets delivered to Bob and Dan, enter their email address into the new mailing list.
Frequently asked questions on setting up new users in your enterprise.
In the Enterprise Preferences, you can set the default plan profile for each new user created.
1.) Go to Preferences and select Account Defaults.
2.) Under Application Access, Add or Remove the features included in your default plan.
3.) Click Save.
1.) Click on the Enterprise icon.
2.) Go to Create Account
3.) Select the Division you wish to enter the user in. Click Create Account.
4.) Assign a username and password, and the remainder of the user info. Click on Next.
5.) Select the Email plan to assign to the user. Go to Finish or Customize Plan if you wish to modify features.
If you are a Onmail Home + user , you may create up to 20 users in one enterprise.
You may have an unlimited number of users when you sign up for the Business Class plan.
An alias is just another name attached to your domain to form an email address.
For example, John Smith's username is jsmith@Onmail.net. His default alias (sent in the From section on his email) is jsmith@Onmail.net. He also has the aliases of johnsmith@Onmail.net and john@Onmail.net. John has a total of 3 aliases.
To add an alias to a user, go to Enterprise select the user you wish to modify.
1.) Go to Email Aliases and New Alias.
2.) Select the domain and format for the new alias, or enter it into the text box. You may also set a catch-all alias so all emails into that domain are delivered to that user.
3.) You can also set the default alias for that user by checking the box.
4.) Click Create.
To add an alias to all users, go to Preferences and Email Domains and Aliases.
1.) Select the domain to alias, and click on Alias all users.
2.) Select Yes, and Set As Default to set that alias as the sender address for all users.
3.) To simply add the alias to all users, click Yes.
Frequently asked questions about how to manage your users from day to day.
As the Enterprise Manager, you can login to user accounts.
1.) Go to Enterprise and select the user you wish to login as.
2.) Click on Login as User.
No the user would be unable to transfer data from a cancelled account. In order to transfer data from one account to another, the account which you are transferring from would have to be locked. Once this account is locked you would be able to select transfer data and choose the intended destination for this data.
You can cancel users in the Enterprise view.
1. Check the appropriate box next to the user you wish to cancel.
2. Click Cancel Accounts.
To prevent a user from logging into their account, you may lock them in the Enterprise view.
1. Select the user you wish to lock by checking the box next to their name.
2. Click Lock Accounts.
To reset a user's password, go to the Enterprise icon.
1.) Select the user you wish to modify.
2.) Click Security Settings.
3.) Under Password Settings, set the new password and confirm it in the second box.
4.) You may also set password requirements for frequency of password changes required on this screen.
5.) Click Save.
To Unlock all Locked users:
1.) Filter to view Locked accounts.
2.) Check the Select All box, or indicate which user you wish to unlock in the box next to their name.
3.) Click Unlock Account(s).
To Restore Cancelled Users:
You have 30 days to Restore and Cancel users.
1.) Filter to view Cancelled accounts.
2.) Click the Restore button to reactivate the user account.
In the Enterprise view, select the category in the Filter drop-down menu. The default view displays all Active users, but you can also select Cancelled and Locked accounts to view.
Frequently asked questions regarding Email
Yes.
To filter emails by Date, Size, Subject and From:
1) Click the Email icon. Locate the the From, Subject, Date, and Size column headers above the email messages.
2) To filter one of these columns, simply click on the column header of your choice.
3) To reverse the filter, click on the column header again
Yes.
To setup another POP3 service to use with ONmail, click here.
To add a new email address:
1) Login to the Enterprise Manager account
2) Click the Enterprise icon
3) Click the username which you would like to add the address to
4) Click the Email Aliases button
5) Click the New Alias button
6) Select the domain which you would like to use from the drop-down menu
7) Type or choose the email address which you would like to use
8) Check the Set alias as default checkbox if you would like to always send from that address by default
To add an email signature:
1) Login to the web application2) Click on Preferences
3) Click on Name and Signature
4) Input the desired email signature
5) Click Save
To change your default email address:
1) Login to the web application
2) Click Preferences
3) Click Name and Signature
4) Change the default sender address to the desired email address
To change the number of emails that are visible on a page, do the following:
1) Login to your account
2) Click on Prefereces (located in upper right hand corner)
3) Click on General Settings (located under Email section)
4) Under the Viewing Emails section, you can select the number of emails you wish to display: 10, 20, or 50
5) Click Save
To create a Mailing List, do the following:
1) Click on Preferences
2) Click on Mailing Lists
3) Click on Create New Mailing List
4) Enter the Mailing address and the recipients you would like to include on your mailing list.
5) Click Save
1) Right-click on My Folder (located at top of the folder tree list)
2) Click on Create Folder and name the folder
To create a sub folder:
1) Right click on the folder that your sub-folder will be added too
2) Click on Create Folder and name the folder
To remove or delete email messages from a particular folder:
1) Select the desired folder
2) Hold down the 'Ctrl' key and then press the 'A' key
3) Click on the Delete or Red X button at the top of the page, or simply press the 'Delete' key on the keyboard
This will delete all the emails displayed on the page. Depending on the the number of emails in the folder and the number of emails displayed , viewing displayed emails, you may have to complete steps 2 and 3, a few times.
NOTE: Both the Junk Folder and Trash folder can be emptied by right clicking on either folder and selecting empty
To disable the preview pane:
1) Click on Preferences
2) Click on General Settings (under email section)
3) Click on radio button next to Off under Preview Pane:
4) Click Save
To flag email messages as junk:
1) Highlight the email message
2) Click on the FLAG AS button
3) Select JUNK
To mark a message as read or unread, please do the following:
1) Click on the email message
2) Click on Flag As
3. Click on Read or Unread
ONmail offers several control filters that help to prevent Junk Mail from entering your account. Filters such as Junk Mail Restrictions, Safe List, Block List, and Hiding Embedded Images work to alleviate this issue.
To print an email:
1) Click on the email
2) Click on the Print icon (located at top of email section)
To reply to multiple recipients:
1) Open the email message
2) Click on drop down arrow next to Reply
3) Click on Reply All
ONmail currently offers three options which allow you to select multiple messages using your keyboard functions. To access these functions, please use the options below.
Option 1: To Select All Messages:
1. Hold down the 'Ctrl' key
2. Then press the 'A' key
Option 2: To Select a Group of Messages:
1. Hold down the 'Ctrl'key and select the first email
2. Scroll down to the last email in the group and realease the 'Ctrl' key
3. Then hold down the 'Shift' key.
Option 3: To select multiple individual messages:
1. Hold down the 'Ctrl' key
2. Then click on the desired emails
To successfully send a message to multiple contacts, you should first create a personal group for contacts. Once the personal group is created, please complete the following steps to send your message:
1) Open a New Email2) Click on the To: button
3) Click on the desired group name
To send a message or create a new email message, please do the following:
1. Click the “New Email” button and a new window will pop up with a compose screen.
2. To specify a list of recipients, you can use one of the following methods:
Manually type in a username or email address, separating multiple entries with a comma.
-OR -
Use SimpleClick™ to enter individuals or groups without typing in an address. To use the SimpleClick™ function, do the following:
Click on the “To” button and your contact list will appear on the left-hand side of the window.
You may choose from personal, shared, and enterprise contacts. (See SimpleClick™ tabs.)
Then click on the desired names to automatically insert them into the “To” field of your email.
To turn on an out of office message, log into your account and then follow the steps below.
To turn on your out of office message for an undetermined period of time, please use these steps:
1.) Click on Preferences
2.) Click on Out of Office Message
3.) Click on Turn Out of Office Message On
To turn on your out of office message for a predetermined period of time, please use the following steps:
1.) Click on Preferences
2.) Click on Out of Office Message
3.) Click on radio button next to Starting:
4.) Then either manually type in date (00/00/0000) -or- Click on Calendar icon and select date within Calendar
5.) Choose option for End Date. either Indefinitely or Until:
5.) Then either manually type in date (00/00/0000) -or- Click on Calendar icon and select date within Calendar
Note: You can create a personalized out of office message or you can use the standard default message. If you opt to create your own message, simply change both the Subject line and message content.
To Save Outgoing messages:
1. Click on Preferences
2. Click on General Settings
3. Click on the Yes button located beneath Automatically save outgoing messages:
A notification can be received to alert you to the arrival of new email messages. To receive this notification, please do the following:
1. Click on Preferences
2. Click on General Settings (under Email section)
3. Go to the New message notifications box
4. Use the drop down box beneath Notify me: to select desired time of notification
In addition to the username, password, and matching email address*, the following settings are needed when configuring a 3rd party email client:
POP Settings:
Incoming POP3 mail server: pop.oxfordnetworks.net
Secure Password Authentication: NOIncoming POP3 port number: 110
Secure Socket Layer Support (SSL): NO
IMAP Settings:
Incoming IMAP mail server: imap.oxfordnetworks.netSecure Password Authentication: NO
Incoming IMAP port number: 143
Secure Socket Layer Support (SSL): NO
SMTP Settings:
Outgoing SMTP mail server: smtp.oxfordnetworks.net
Outgoing SMTP server requires authentication: YESUse same settings as Incoming Mail Server: YES
Outgoing port number: 25 or 5125
Secure Socket Layer Support (SSL): NO
* - The email address entered must match an email address that is assigned to the username's account being used in the email client.
For additional help setting up specific email clients click here.
Junk Mail, is the common term used to describe unsolicited email. Examples of Junk Mail include: ads, pyramid schemes, and prizes that you have "won."
To help minimize the receipt of Junk Mail, ONmail allows you to customize your own spam filters as well as block any emails that include specific domain names, email addresses, subject or body text content, etc.
.
SecureSend enables you to securely send files and documents via the Internet. It uses a proven encryption process to ensure that files cannot be read until they reach the recipient's SecureSend Inbox. SecureSend also maintains a history log of files that have been sent and received.
POP3 is designed to support "offline" mail processing. POP3 is ideal for people who only access their email on a single computer such as at home or at work, but not both. When using POP3, mail is delivered to our server, and the user uses a mail "client" program (Outlook, Thunderbird, etc.) that connects to the server and downloads all of the pending mail to the user's own machine. Once delivered to your computer, the messages are deleted from the mail server (unless you configure your client to leave your mail on the server.)
IMAP is an especially convenient method of delivery for those who access their email on multiple computers. A growing number of email users have one machine at work and a different one at home, possibly also a laptop for travel. Like POP3, mail is delivered to our server, but the mail client (Outlook, Thunderbird, etc) does not copy it all at once and then delete it from the server. Messages on our server can be marked with various status flags (e.g. "deleted" or "answered") and can be moved to folders either on a local computer or on the server. They will stay on the server until explicitly removed by the user. This way any changes made to the messages can be viewed from any computer.
The largest file that you can send using secure send is 100MB.
The largest email that you can send is up to 25MB in size.
If you aren't receiving emails which you know have been sent to you, please verify the following things:
1) Make sure the messages haven't been filtered into the Junk-Mail folder inadvertantly.
2) Contact the sender to see if they received any email returns or error messages.
If you are only receiving email from users in your enterprise, please consider the following:
1. Are you using your own domain?
2. Check to see if the mx records point to our service.
This is typically caused by a spam message that was sent using your email address. This is a an attempt to send out spam message using your address listed as the return path. When the spammer sends their message to an invalid email address the bounce message comes back to your account, because they used your address.
This usually happens because your computer or someone who has you listed in their contacts could be infected by a virus.
Some possible solutions to prevent this from happening are:
If you are unable to reply, forward or open an email this is likely caused by pop-up blockers. To solve this issue, please make sure that all pop-up blockers are disabled for the site.
If you are unable to see the images in your email, please adjust your junk mail controls using the following steps:
1. Click Preferences
2. Click on Junk Mail Controls
3. Select Not to hide embedded images within email.
If you are experiencing difficulty in viewing the Print, Delete or Save Icons, please try the following steps:
1. In the Internet Explorer menu box go to Tools >>> Internet Options >>> Accessibility >>> Make sure all boxes are unchecked.
2. In the Internet Explorer menu box go to Tools >>> Internet Options >>> Security Tab >>> Custom Level>>> Make sure that 'Run ActiveX controls' is enabled.
3. If running or using Norton Internet Security, disable Norton then Log out and Log back into the application.
A common cause of this issue relates to the settings on the POP3 account. To solve this problem the POP3 Client will have to select leave a copy of message on server in their account settings.
Please verify the following if you are having problems sending from a web form to a Blue Tie account or mailing list:
1) Verify that the email is not going to the Junk-Mail folder of the recipient
2) If the form is being sent with a From Email address that is in our system, verify that you are using smtp.bluetie.com with authentication to send. The authentication must use the username and password that the From address is associated with.
3) If the form is being sent with a From Email address that is not in our system, verify that you are not using smtp.bluetie.com to send out. This will look like a spoofed email message and will result in the email being rejected.
BlueTie provides several ways of logging into your account. Please see the frequently asked questions below for more information.
Yes. Our mobile site allows you to access your personal Email, Contacts, Calendar, and Tasks.
To login to your account from a mobile device:
1) Open your web browser * and go to: mobile.oxfordnetworks.net
2) Enter your Username and Password
3) Check the Save login info box if you don't want to have enter the login information again
4) Click the Login button* - The device must have at least a WAP 2.0 compliant browser
To unlock your account and reset your password, use the Forgot your Password? link available on the login page.
To use the Forgot Your Password? link:
1) Enter your username ( the Email address assigned to your account)
2) Click the Next button
3) Confirm your identity by answering the security question and enter the last four digits of your phone number.
4) Click the Next button
5) You will be assigned a randomly generated password to use the next time you login. Copy this password (highlight and press Ctrl+C simultaneously) and paste it (Ctrl+V) into the Password field upon your next login. Once you login successfully, you will be prompted to change your password to something more unique and personal.
ONmail Lite is built for speed and is optimized for wireless and dial-up users. Lite mode provides basic functionality to the web application by allowing quick access to both your Email and personal Contacts.
Your password is assigned to you by your Enterprise Manager.
If you don't know your password, use the Forgot your Password? link to have one randomly assigned to you and login. You will be prompted to change your password to something more unique and personal when you successfully login to your account.
Your username is assigned to you by your Enterprise Manager.
Usernames consist of at least 2 characters and may be created in many naming conventions. Common usernames are a first initial and last name, or first name only.
For example: John Smith is a user in the "example" enterprise. His username may be:
jsmith.example
john.example
johnsmith.example
Please contact your Enterprise Manager to obtain this information.
Note: Secure login encrypts and decrypts all data being viewed on a page. As a result, Secure Mode is the slowest of our avaiable login methods.
All login processes are secure, regardless of the type of login you choose (SSL, Lite, Mobile, or Rich). Secure login, however, ensures that all of your account session is secure by adding an extra layer of protection (SSL or Secure Socket Layer) for all data being transmitted.
Usually an account is locked because of 5 invalid login attempts to the web application. If your account has been locked for 5 invalid logins, you can use the Forgot your Password? link or contact your Enterprise Manager or Oxford Networks Network Operations Center to have the account unlocked.
If the account is not locked for 5 invalid login attempts, please check with your Enterprise Manager.
Find out what others are asking about Business Search!
If you you are a Business Plus user, your enterprise manager has the ability to enable or disable this feature on a user by user basis. Disabling this feature will remove all instances of the Business.com search including the search box at the top of the application. Enterprise Managers can click here to learn more.
Yes. Users can turn on or off the Highlight and search option from the Prefereces menu:
1) Click on the Preferences menu.
2) From the Email Section, cilck on General Settings.
3) Within the Viewing emails category you will see the option for Highlight & Search.
4) Select the on or off button and click, SAVE.
NOTE: This feature can also be disabled when highlighting a word or phrase in email. Simply, click on the "Disable highlight and search" section of the pop-up menu.
First, ensure that this feature has been enabled on your account by clicking on the Preferences menu. Under General Email Settings you will see a section for 'Highlight & Search'.
Next, when viewing an email, simply highlight the word or phrase (up to 50 characters) you would like to search for and after a 1 second pause the pop-up menu will appear.
Lastly, click on the 'Search Business.com for "your criteria"...' section and your results will automatically populate in a new window.
Yes. The business.com search feature will only recognize up to 50 characters per search. Therefore, if you are searching for a phrase, the search & return reults will only apply to the first 50 characters of that phrase.
Yes. The Business Search feature can return up to 50 results per search (10 results per page).
Search results are compiled directly from the Business.com database. If you perform as search that produces 'no results', it is likely that Business.com does not have an entry for that match in their database.
Hint: If you return 'no results', try to broaden your search by using a general term to begin. (ie. search for cars, rather than Corvairs)
Frequently asked questions regarding the Calendar application
Yes. To change colors associated with specific Calendar:
1.) Click on color box located to the right of shared calendar
2.) Click desired color
Yes. To change Holidays by Country:
1.) Click on Preferences
2.) Click on Holiday (under Calendar section)
3.) Choose desired Country
4.) Click Save
Yes. To change Holidays by Religion:
1.) Click on Preferences
2.) Click on Religion (under Calendar section)
3.) Choose desired Religion
4.) Click Save
Yes. To change the view of Calendar:
You can change the default Calendar view by:
1.) Clicking on Preferences
2.) Clicking on
3.) Using the drop down menu and selecting desired view (Monthly, Weekly, or Daily)
4.) Click Save
Yes. To create a New task in Calendar section:
1.) Click on New Task (located at top of Calendar)
2.) Fill in Title,
Yes. You can drag drop appointments. If the appointment was created by you or the appointment is in a shared calendar when user has granted you full access. Simply:
Left click and hold down. Drag event to desired location and release.
Yes. To receive Email Notifications:
1.) Click on Preferences
2.) Click on
3.) Click on check box next to Through: Email
4.) Click Save
To share your calendar with a group of your contacts:
1.) Click on Preferences
2.) Click on Calendar Sharing (under Calendar section)
3.) Select which level of access you want to grant
4.) Click on group which you would like to Insert
5.) Click Insert
6.) Click Save
To change the first day of the week in the calendar:
1.) Click on Preferences
2.) Under General Settings
3.) Select the desired first day of the week
4.) Click Save
To change available work days within your calendar:
1.) Click Preferences
2.) Under Calendar section click on General Settings
3.) Select the available work days
4.) Click Save
To change the calendar name:
1.) Click on Preferences
2.) Under Calendar section Click on General Settings
3.) In Calendar Name type in desired name
4.) Click Save
Yes. To change the Calendar time Increments.
1.) Click on Preferences
2.) Click on General Settings
3.) Next to Calendar View Increment select desired Increment
4.) Click Save
In order to change the time when you receive appointment notifications you would:
1.) Click on Preferences
2.) General Settings
3.) Adjust the Reminder Time accordingly.
4.) Click Save
There are four main ways to add an appointment to your calendar: two which lend themselves best to quickly adding appointments which require few details and do not involve inviting other attendees, and two which are best used when doing detailed event planning and inviting other attendees.
Highlight & Type: To add an event, simply highlight the desired block of time on your calendar, and type a description. If needed, you can add additional details or
invite attendees by right-clicking on the event and choosing “Edit Event”.
QuickAdd: To add an event, simply type a description into the QuickAdd scheduling box. This convenient feature recognizes times, activities, days and dates, and schedules your event using a set of built-in rules of thumb. For example, if no time is specified, “lunch” is assumed to start at noon and last 1 hour. If needed, you can add additional details or invite
attendees by right-clicking on the event and choosing “Edit Event”.
Right-Click Menu: To add an event, left-click on the desired date and start-time, right-click, and select “New Event”. An appointment screen will appear with the desired date and
1.) Right-click on the event instance you would like to delete
2.) Select delete instance.
Once you have created a new event in your Calendar, you can easily view or edit the details of that event.
1) To view the Subject, Start, and End times for an existing event, simply mouse over the event entry on your Calendar. A text box will appear, displaying the desired information.
2) To change the date or Start time of an event you have scheduled, you may either:
- Drag & drop the event to the new desired Start date and time. Events may be dragged to either the main calendar view, or any small calendar view. Dragging & dropping from one date to another will result in no change in the desired Start time.
- Grab the top or bottom edge of an event and resize it to change its duration.
To invite an attendee, type the email address or username of the person you wish to invite. Or, if the person you wish to invite is in your address book, use the SimpleClick feature by clicking the name of this person from your Contacts list pane.
Note: You must have full access to a shared calendar In order to make changes to it.
1.) Click the Calendar icon
2.) Click on the link of the calendar name in the bottom-center of the page
3.) Verify you are in the correct calendar by checking the upper-left corner of the calendar
4.) Make change to appointment
To Print your calendar:
Choose the view in which you would like to view your calendar (Daily,Monthly,Weekly) and then click on the Printer icon in order to print this view.
1.) Click Preferences in the upper-right corner of the screen
2.) Click Calendar Sharing
3.) Click in the textbox for the type of access you want the user to have to your calendar
4.) Click the user or group from the contacts pane or type in the users email address or username
5.) Click the Save button
To turn off appointment notifications:
1.) Click Preferences
2.) Under the Calendar section, click General Settings
3.) Set the Remind drop-down menu to No Reminder
4.) Uncheck Email and Popup
5.) Click the Save button
When other users have shared their calendars with you, there are two options for the manner in which their schedule data is presented to you:
1) All calendars which have been shared with you will be listed in the Calendars pane in the lower section of your Calendar view. Simply click on the link for any of these shared calendars in order to view only that individual’s calendar.
2) To view your own calendar overlaid with the calendars of one or more other colleagues, check the boxes of the users whose schedules you wish to see overlaid on your own. This feature can greatly simplify the scheduling of meetings on those occasions when you may not wish to use the Find First Available automated scheduling feature.
To display the birthday in your calendar:
1.) Click on the Contacts Icon
2.) Click on Contact
3.) Click on Edit
4.) Click on Details Tab
5.) Click Type in Birthdate or click on small calendar icon and choose date
6.) Check Show birthday in my calendar
7.) Click Save
The convenient Quick Add feature recognizes times, activities, days and dates, and schedules your event using a set of built-in rules of thumb. For example, if no time is specified, “lunch” is assumed to start at noon and last 1 hour. If needed, you can add additional details or invite attendees by right-clicking on the event and choosing Edit Event.
Free/Busy access allows users to only view appointment times. No other appointment information is displayed.
“Free-Busy Sharing”: which displays free and busy time blocks only, with no
details regarding Subject, Attendees, etc.
access to your calendar.
“Read-Only Sharing”, which displays both free/busy time and event details,
but does not permit changes to event dates, times, or details.
“Full Sharing”, or Administrative Access, which allows users to not only view
your calendar, but also provides the ability to add and edit appointments.
Note: Users of other Calendar systems can only have Free-Busy Sharing
You can assign each user which you are sharing calendars with a color in order to organize these shared calendars better. When selecting a specific calendar to view, the assigned color will show up on your calendar while viewing. If you clear your cache in the browser, this will reset these colors back to the default colors originally assigned and remove the assignments which you have previously saved.
If your appointments are displaying with the incorrect time then:
Check the Windows system clock and make sure that the time zone is set to your current local time zone. The calendar runs off of the Windows system clock and would be affected in the application if this was changed or altered in any way.
There is a delay on the time it takes a meeting request to be created, and the time it takes to show up in the calendar. The request immediately shows up in the MyDay section, but is delayed when showing up on the calendar itself.
Frequently asked questions about the Contacts application.
Yes, To email a group of Contacts, Use SimpleClick™ to enter individuals or groups without typing in addresses.
Open a new email:
1) Click on To button
2) Click on group name or the individual contacts you wish to send the email to.
Yes, to export contacts:
1) Click the Contacts icon
2) Click the drop-down arrow next to Actions
3) Choose Import/Export Contacts.
4) Select the Section of contacts you would like to delete (Enterprise, Personal, Shared or all)
5) Choose the type of format you would like to export these contacts ( CSV or vCards)
6) Click Export
Yes. Contacts can be filtered by clicking on header columns or by clicking on the Letter of the contact.
To filter by the header column:
1) Click on the Contact icon
2) Click on the desired column in which you want to filter (display name, work email, etc..)
To filter by Letter of Contact
1) Click on the desired Letter
Importing Contact Information
You can import a previously existing contact list from ACT!, MS Outlook, Outlook
Express, or Goldmine.
You must first export your contact information from your other contact manager
program. Follow that program's directions for exporting contact information. Save
the contact information in .CSV format (comma separated values). If allowed to choose a specific .CSV file format, choose a DOS formatted .CSV.
To access the importing feature:
1) Click the Contacts button at the top of the application.
2) Click on the drop-down arrow next to Actions.
3) From the Program drop-down list, select Import/Export Contacts.
4) Click the Import button.
5) Click Browse
6) Select the file you wish to upload, and click Open.
7) Select a group to import to (If any)
8) Click Import.
9) Create field mapping from the grid for all incompatible fields
10) Click Accept.
Yes, There are three ways to modify and existing group:
From the Contacts application you can:
1) Click the drop-down arrow on the VIEW button
2) Select the Groups, and then the type of groups you would like to view (Enterprise or Personal)
3) A list of Groups will then appear in the grid below with the options to share, modify, or delete.
4) Select the MODIFY button across from the group(s) you wish to modify.
5) From there you can add or remove contacts and click SAVE when finished.
-or-
1) Click the drop-down arrow next to View
2) Highlight Personal Contacts or Enterprise Contacts
3) Select the desired group
4) Click the drop-down arrow next to Actions
5) Click Modify Group
6) Make necessary changes ( rename Group add/remove contacts)
7) Click Save in the upper-left corner of the window
From the SImpleClick menu you can:
1) Right-click the Group name in the SimpleClick Window
2.) Click Modify Group
3) Make necessary changes ( rename Group add/remove contacts)
4) Click Save in the upper-left corner of the window
NOTE: Only users who have full access to Enterprise Contacts will have the option to add, modify, or delete these Contacts. Access can be granted to individual users by the Enterprise Manager.
Yes, you can print individual, groups or all contacts.
* If you are trying to print Enterprise or Personal you are in that section.
To print your contacts, follow the instructions.
For Individual:
1) Double click on the contact
2) Click on the print icon
For Group:
1) Click on group name in the SimpleClick Window (located in the far left pane)
2) Click on the print icon
-or-
1) Click drop-down arrow next to view
2) Highlight either Personal or Enterprise (depending where the group is located)
3) Select group name
4) Click print icon
For All:
1) Click on the Contacts icon
2) Click on print icon
Contact Sharing
Contact Manager allows users to share their contacts with other members. Clicking
on the Shared tab (in the Contacts pane) will allow you to see the contacts that other
users have shared with you.
Definitions: “Sharer” - The owner of the shared contacts.
“Sharee” - The recipient of the shared contacts.
There are two possible share methods:
Read Only (the sharee can only view).
Full Access (the sharee can view, delete, and edit).
To set up sharing from the sharer’s account.
1) Click on Contacts
2) Click on drop-down arrow next to Actions
3) Click Manage Sharing
4) Select the desired group for sharing
5) Click Modify
6) Use the SimpleClick feature to to select the group or individual you would like t share the contact or contacts with
7) Click Save
Yes, To turn the Preview Pane Off/On:
1) Click Preferences in the upper-right corner of the screen
2) Click General Settings under the Contacts section of preferences
3) Under Preview Pane select Off or On
4) Click Save
To Create a New Personal Group:
1) Click the Contacts icon
2) Click on the drop-down arrow next to New
3) Select Personal Group
4) Type the Name of the Group
5) Click the contacts you would like to add from the contact listing on the left
6) Click the Save button in the upper-left corner of the screen
Enterprise Contacts can be viewed from the SimpleClick menu on the left or through the Contacts application.
To View in SimpleClick:
To View from Contacts:
NOTE: You can use the arrow next to the Enterprise Contacts option to select specific groups for viewing.
SimpleClick™ is ONmail's patented name-based system that makes it incredibly easy to communicate and share information with people with the simple click of a button. Use SimpleClick™ to instantly insert names within the ONmail application when writing emails, sharing files, or when instant messaging.
To use SimpleClick™:
1) Click on the “To” button and your contact list will appear on the left-hand side of the window.
2) You may choose from personal, shared, and enterprise contacts.
3) Simply click on the desired names to automatically insert them into the “To” field of your email.
4) To send carbon copies of your outgoing email to others, enter additional email
addresses in the “CC” field by using SimpleClick™ or by manually typing them in.
5) To send a blind carbon copy that does not display the recipient's email address to
other recipients, enter the email addresses in the “BCC” field by using SimpleClick™
or by manually typing in the address.
Modify Access allows a user to make changes to the contacts but does not allow the user to delete the contact.
Full Access allows users to both modify and delete contacts.
Frequently asked question about Email Marketing with Constant Contact
No, there are no charges by Oxford Networks for using ONmail to launch email marketing campaigns.
ONmail Featuretisements are services from trusted partners that extend the usefulness of the ONmail application. This featutisement enables an individual or small business to launch email marketing campaigns seamlessly within the ONmail application.
Many customer service questions are addressed at the following site:
Constant Contact Customer Service
Constant Contact's Customer Service Center is open daily.
Anyone that wants to send marketing communications to their customers and do so seamlessly though the ONmail application.
The Email Marketing feature can be disabled or enabled by the Enterprise Administrator. If you cannot see this feature in your application, please contact your Enterprise Administrator.
Frequently asked questions regarding the Filing Cabinet application
Unfortunately you cannot share a folder which you do not own. Folders can only be shared if they belong to the user. The user cannot share folders that have been shared with them.
No. Currently you cannot upload entire folders. You can however select multiple files at a time and upload all at once by holding down the CTRL key while selecting the files you wish to upload. Once you are done, select open and Upload.
Highlight Folder in your folder tree where the file is located. Highlight the file and then select delete. This will move the folder to your filing cabinet trash can.
Click on My files, highlight folder, and click delete.
In order to remove sharing access from an individual user you would:
Click on folder under shared folders> Highlight on the right hand side and click sharing. Locate user Id of the user that you would like to remove and highlight and click remove.
You can save a shared file to your hard drive by clicking on:
1) Shared Folders
2) Highlight the shared folder and select Check Out.
Unfortunately you can only share complete folders at this time and not individual files.
In order to create a new folder:
1) Click on the Filing cabinet Icon and then New Folder button in the upper right part of the application.
In order to share a folder:
1) Highlight the folder in the folder tree and then click on share on the right hand side. Grant sharing access accordingly.
Frequently asked questions regarding the Instant Messaging application
You can set your Online status by clicking Options in the Instant Messaging window. You may display your online status to all ONmail users, only users in your enterprise, or you can select hide and appear to be offline.
If you wish to block a user, select Add on the Options page and enter the username into your block list.
You may communicate with any ONmail Business Class user via the ONmail application.
To add users to your Currently Online, choose them from any of your Contacts lists or groups.
1.) Click the Currently Online drop-down menu, and select Modify list.
2.) Your Contact lists will be displayed at the left. Choose any user from any list or group, and they will be added to the Currently Online list. To include all of the Enterprise Contacts in this list, check the box next to "Show all enterprise contacts in my currently online list".
3.) Click Save.
1.) Click the Options button in the IM window.
2) Under Alerts, un-check the boxes for audio and/or pop-up notifications.
3.) Click Save.
If a user is online, they will be displayed in the Currently Online list of your Contacts. Any user in your Currently Online list will be indicated if they are online by the icon next to their name lighting up regardless of list or contact group.
In order to send an instant message to a user:
1. Click on the IM icon.
2. Click in the field labeled "To".
3. To enter a member name, you can use one of the following methods:
Click a hyperlink of the member listed in the Currently Online list.
-OR-
Manually type in the username of the member you wish to chat with.
4. Enter your message in the “Message” field.
5. To send the message, click the “Send” button or hit “Enter” on your keyboard.
You can have multiple IM sessions with any ONmail user. Each user you are speaking with will appear at the right side of the IM window, in the Users list. Simply click on the user you wish to continue speaking with, and send your message.
The number of new messages in the IM session will appear next to the name of the user it is from.
The Currently Online list displays other ONmail users that are logged in. It will only show users which you have added to your currently online list. You can send an Instant Message to any user on this list, and communicate instantly.
1.) Check to see if IM port is open. This can be done by using the telnet feature. Please refer to links for process.
2.) Check for pop-up blockers
Frequently asked questions regarding the My Day section
This will occur when the application is attempting to retrieve the updated account information. If the screen continues to say Loading... after several minutes the browser may have timed out while attempting to communicate with the server. It is recommended to click another application such as Email or Calendar and then click back on the My Day icon to refresh the My Day screen.
Invitations allow you to refer friends and business colleagues to the ONmail system. Once the invitation is accepted, you can share your contacts, calendar, and files between enterprises.
You can invite someone by logging into your account, and clicking the Available Invites link on the My Day screen. In the new window that opens up, fill in the First Name, Last Name and the Email Address for the person that you are inviting and click the Send button.
You can check whether an invitation was accepted by viewing the Invitations Sent/Accepted status within the My Day section.
Users will receive a random number of new invites after an account is created and also shortly after the last invitation is sent.
You may not have any invites available if your account was just created or if you have already used all of your available invites. New invites will, however, be made available again shortly after. Invitations are only granted to free accounts.
Frequently asked questions regarding the Tasks application
Unfortunately at this time you cannot share tasks within the ONmail application. However, you can assign yourself a Task within one of your Contacts as a follow-up to previous communication in the History section.
In order to create a New Task:
1.) From the application menu, click on the Task List icon.
2.) In the New Task “Title” field, enter the task name.
3.) To set a date for the new task, use the Due Date drop-down lists for month, day, and year. To create a task without a due date, check the No Due Date box.
4.) To establish a priority for the new task, use the Priority drop-down list. Tasks are set with a Normal priority level, by default.
5.) To choose a task status, use the drop-down menu labeled “status”.
6.) When finished, click Save.
***Tasks can also be created from both the My Day screen and Calendar application.
Tasks cannot be deleted from the My Day screen. To delete a Task, click on the Tasks icon, check the tasks that are to be deleted, and press the Delete Completed button
To delete Multiple Tasks:
1.) Go to the Tasks application.
2.) Mark all Tasks you wish to delete as Completed by checking the box of the Task.
3.) Click the button Delete Completed Tasks.
In order to edit Tasks:
1.) Double click on the Task you wish to modify.
2.) Make any necessary changes to the selected task, and then click Save.
This feature enables an individual or small business to book travel and accommodations seamlessly within the ONmail application. Our partnership with the Orbitz search engine searches for flights with the lowest possible costs.
Users can set Orbitz-provided Mobile alerts in their Orbitz account preferences to receive travel updates for their flight status and travel itineraries. For more information, please vist the Orbitz Support Site here.
You will receive an email from Orbit with your travel itinerary and travel selections. If email confirmation is sent to your ONmail address from Orbitz, the information can be added to your ONmail calendar as a new event with itinerary information.
Note: Users who do not have the travel planning feature turned on but do have both email and calendar can have events added to their calendar based on Orbitz confirmation messages. The email must be sent to your ONmail address from Orbitz.
There are no additional costs for booking reservations through ONmail.
In order to cancel or change any existing reservations, please contact Orbitz Customer service. ONmail cannot change or modify existing reservations made through Orbitz. To visit the Orbitz support site, click here.
ONmail Featuretisements are services from trusted partners that extend the usefulness of the ONmail application. This featutisement enables an individual or small business to book travel and accommodations seamlessly within the ONmail application.
Many customer service questions are addressed at the following site:
Orbitz' Customer Service Center is open 24 hours a day, 7 days a week.
Anyone that wants to seamlessly book a flight or hotel reservation within their ONmail application.
The Travel Planning feature can be disabled or enabled by the Enterprise Administrator. If you cannot see this feature in your application, please see your Enterprise Administrator.
By using the ONmail interface to Orbitz, you can quickly and easily book travel in your calendar. Search results are displayed along with other events in your calendar.
